Terms & Conditions

1. About these terms

AdInflatable is the advertising inflatable brand of Guangzhou General Inflatables Co., Ltd., Choice Plaza, No.448 Guangzhou Da Dao Nan, Guangzhou 510300, China. These terms describe the use of adinflatable.com and the basis on which we quote and supply custom inflatable products. Please read them before confirming an order.

Your written quotation, approved specifications and order confirmation set out the details of your project. Any different terms expressly agreed in writing apply to those details. Nothing in these terms removes rights or remedies that cannot be excluded under applicable law.

2. Quotations, orders and payment

A website inquiry or request for a design proposal does not by itself confirm an order. Prices, currency, quote validity, quantities, materials, dimensions, accessories and shipping arrangements are set out in your written quotation. An order is confirmed when we accept it in writing and the agreed deposit and artwork approval requirements have been met.

The deposit, balance, payment schedule and available payment methods are those stated in your quotation or invoice. Unless otherwise agreed in writing, the balance is due before dispatch. Taxes, duties and delivery charges are included only where the quotation expressly says so. Any pricing error should be resolved with you before an order is confirmed.

3. Artwork, approvals and changes

Please check all proofs and specifications carefully, including spelling, dimensions, colours, logos, structural features and delivery requirements. Production follows the artwork or 3D model you approve in writing. Screen images and renders are visual references; agreed physical samples and written specifications take precedence where provided.

By supplying artwork, characters, logos or other material, you confirm that you have the rights or permission needed for us to use it to fulfil your order. Tell us about licensing conditions and confidentiality requirements before approval. Artwork you supply remains yours.

Changes requested after approval may affect the price, materials or schedule. We will confirm any additional charges and revised timing with you before proceeding with the change.

4. Production, shipping and delays

Production and dispatch timing is confirmed for each project after the required approvals and payment. Tell us your event date before ordering so we can assess the schedule. Transit estimates depend on the carrier, destination and customs processing; an event date is a guaranteed delivery commitment only where expressly agreed in writing.

If we become aware that an agreed dispatch date cannot be met, we will contact you with the available information, a revised date where possible, and the options available under your order and applicable law, including cancellation or a refund where required. These terms do not waive mandatory rights relating to delayed or undelivered goods.

Delivery method, shipping costs and the allocation of transport responsibilities are stated in your quotation. Import duties and local taxes are the buyer’s responsibility unless delivered-duty-paid terms are expressly agreed. See our Shipping policy for further information.

5. Installation and safe operation

Use the inflatable only for its agreed purpose and follow the product-specific installation and operating instructions. Site conditions, anchoring, ballast, power supply, weather, supervision and local permits must be assessed before use. Do not operate a unit beyond its stated limits or leave an operating inflatable unsupervised.

Unless your quotation includes installation, arrange competent personnel to install and supervise the equipment. Contact us before use if any instruction or operating limit is unclear. Photographs of a product at another venue are not a substitute for a site-specific safety assessment.

6. Cancellations, returns and defects

Our products are made to order. If you need to cancel or change an order, contact us promptly. Before production, any cancellation arrangements depend on the work already authorised and the written order terms. Once production has started, change-of-mind returns or exchanges are generally unavailable for products made to your approved specifications, subject to applicable law.

This does not exclude remedies for defective, misdescribed or undelivered goods. Inspect your shipment on arrival and report damage or a suspected defect as soon as possible, preferably within seven days, with photographs and your order reference. That reporting request does not shorten any mandatory legal claim period.

Warranty coverage and duration are stated in the product information or order confirmation. We will assess a claim and explain the appropriate repair, replacement, refund or other remedy under the agreed warranty and applicable law. Misuse, unsuitable storage, operation outside stated limits and normal wear may fall outside the commercial warranty. See Returns + Exchanges for more details.

7. Website content and intellectual property

Website text, photographs, illustrations and designs are protected by intellectual property rights held by AdInflatable or the relevant rights holders. You may browse and share links to our pages. Commercial copying, republication or reuse of protected content requires permission from the relevant rights holder.

Project photographs may show third-party brands or characters; their appearance does not transfer any licence to you. Any permission to publish your confidential project details or use your artwork for promotional purposes should be agreed separately in writing.

8. Responsible website use and privacy

Do not use this website to submit unlawful material, infringe another person’s rights, send spam, upload malicious files, attempt unauthorised access or disrupt the service. Please provide accurate contact and project information and avoid sending payment card numbers through inquiry forms.

Our Privacy Policy explains how we handle information submitted through the website and our use of cookies and analytics. External websites and messaging services have their own terms and privacy policies.

9. Liability and resolving concerns

We aim to keep website information accurate, but general website descriptions do not replace the specifications agreed for your order. Please raise any discrepancy before approving production. We cannot guarantee uninterrupted access to the website or the availability of third-party services.

Any limits on liability must be read subject to applicable law and any separate written agreement. Nothing in these terms excludes liability for fraud or any injury, loss or other liability that cannot lawfully be excluded or limited. Your mandatory consumer rights, where applicable, remain unaffected.

If a concern arises, email us with your order reference and supporting information so we can investigate and seek a practical resolution. This does not prevent you from using any complaint process, authority or legal remedy available under applicable law.

10. Changes to these terms

We may update these terms as our services change. The revision date appears above. Updates apply to future website use and future orders; they do not retrospectively change a confirmed order unless agreed with you or required by law. Keep a copy of the quotation, approved proof, order confirmation and terms relevant to your order.

11. Contact us

For questions about these terms or an order, contact AdInflatable:
Email: [email protected]
Telephone: 0086-20-84209466 ext.8001
WhatsApp: +86 136 2276 6680
Address: Choice Plaza, No.448 Guangzhou Da Dao Nan, Guangzhou 510300, China.